Russ Haynal - Services /Background
	This page provides an overview of the consulting services, and describes some of my background.

Internet Courses

There is a significant learning curve in navigating the Internet's vast information resources, and how to use the many software tools to locate and retrieve this information. Too many organizations bring Internet to their employee's workstations, but never provide training. The result is that employees wander aimlessly around the Internet - never finding the information that could help your organization.

I have created several of my own Internet courses and have over 10,000 professionals since 1994. Clients include: AT&T, UUNET, Newbridge Networks, Teleglobe, Bell Atlantic and NASDAQ/NASD.   I cover all major internet tools, business uses of the Internet, and can include specific sites of interest to your organization. Courses can be held at your facility, and can be customized to meet your needs (software, users, industry). For ongoing training, I can create very customized course such as "What every ISP employee should know about the Internet".

Briefings & Seminars

I have spoken about the Internet at dozens of events for numerous clients. I have an enthusiastic presentation style which gives attendees a sense of urgency and excitement about the Internet. Presentations have included Business Uses of Internet, State of the Internet, Reengineering the Enterprise using Internet, An Introduction to WWW and the Internet, Internet Implementation Tips, A Tour of the Internet, etc.

Sampling of Speaking Engagements:

• C-SPAN, Host of a 1-hour "Internet 101 Show"
• Business Process Reengineering National Conference; "Extending BPR Beyond the Enterprise Boundaries via the Internet"
• American Society for Training and Development
• WAMU (FM 88.5), Guest speaker on the "Derrick McGinty Show"
• ACM Annual Conference: "Practical Business Uses of the Internet" (full-day Seminar/workshop)
• Global Interconnect - Competing in International Telecommunications - "What Every Telecom Company Should Know About the Internet"
• GSA - "Overview of Internet and Electronic Commerce"
• Washington Metro - Multimedia User's Group - "What every Multi-media developer Should Know About the Internet" LMDS Conference - "Hidden Universes of Information on the Internet"
• American Society of Association Executives - "The Telecommunications Act of 1996: The Impact on Associations"
• University Club - "An overview of Internet"
• The Independent Lubricant Manufacturers Association "Using the internet to access legislative information"

Internet Consulting

In addition to these pre-conceived services, I am available to assist you in other ways that you define. I have extensive knowledge about the Internet's information resources and how companies are successfully using the Internet. I have also helped several companies define and enhance their Intranets.

OLDER activities are listed below:

I am the Technical Author for a series of multimedia CD-ROMs; "The Internet: A Knowledge Odyssey". CD-ROM Today Magazine awarded the CD their Critic's Choice Award as one of the top-rated CD-ROMs !

"The Internet: A Knowledge Odyssey" is a complete educational and reference product for new and experienced users of the Internet. Each "The Internet: A Knowledge Odyssey" product contains more than 2000 screens, 1000 audio clips, 400 glossary items, 100 pre-select site list, multimedia graphics and video, Internet access software and hot links that connect you directly to the net. Each edition also includes video segments by Dr. Vinton Cerf, first President of the Internet Society.

Several editions have been released such as the Home Edition and Business Edition as well as many customized versions for specific bundling partners, distribution channels and large clients..

Monthly Columnist for Enterprise Reengineering The National Publication for BPR

During 1996, I had my own column called Making the Connection which addressed the growing relationship between Internet technologies/online resources and the reengineering efforts of organizations.

The Washington DC Chapter of the Internet Society

I am one of the founding officers of the DC chapter of the Internet Society.

DC-ISOC was formed to meet unique needs of Washington, DC-area Internet planners, builders, and users, and to help represent the Internet to the U.S. government. The Internet Society itself (headquartered in nearby Reston, VA), a global organization, has encouraged creation of DC-ISOC to allow the headquarters organization to maintain a global perspective, while the chapter meets the pressing need for Internet representation in the U.S. government's work to define the National Information Infrastructure (NII). You can read an Interview I gave about DCISOC soon after it was formed.

Mindbank Consulting Group

At Mindbank Consulting Group, I was Director, Business Development. My responsibilities included establishing new client accounts and expanding Mindbank's relationship with existing clients. I worked with a wide variety of clients including several of the largest Internet and online information providers.

I also spent some time as Mindbank's Manager, Internet Services, where I defined a complete suite of Internet Implementation Services. I initially began at Mindbank as an internet consultant, helping several of Mindbank's clients to gain more benefit from their internet connection.

In my previous life, I was a systems engineer, project leader and TQM facilitator with Grumman Aerospace. It was during my 10 years with Grumman that I learned about;

• Systems engineering, requirements analysis, project management, life cycle development. - I am well versed in the classic life cycle development of large complex systems such as Space Stations or Air Force Projects.
• Human factors (man-machine interactions) - I designed hundreds of display screens according to strict human-factors mil-specs. Many of these same principals are directly applicable to the design of a large/complex web site.
• TQM/facilitation skills - I was trained in the principals of Business Process Reengineering and the complexities of Organizational Development. I am well aware of the challenges of getting an organization to recognize paradigm shifts and embrace change.
• Internet. I investigated ways to disseminate information about the Space Station program to a worldwide research community.

• Rensselaer Polytechnic Institute (B.S. Physics)
• University of Denver (M.S. Systems Management)

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Note for my Alumni: Your referrals are always appreciated

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